Refunds and cancellation

Cancelling

Cancel any time with “Cancel subscription” on your account page: press it, confirm. Your plan stays on until the end of the period you paid for, then you are back on the free plan. Your projects and the files on your device are not touched.

Full refund within 14 days

Within 14 days of your first payment we refund you without asking why. The “Request a refund” button on your account page shows for that whole time. The refund goes back to the method you paid with; it can take a few working days to reach your bank. A refunded subscription’s plan ends straight away.

The 14-day refund does not apply to renewals; cancel before a renewal and you are not charged for the next period. We email a reminder 7 days before a yearly subscription renews.

Founder price

A yearly Pro subscription bought at the founder price renews at the same price for as long as you do not cancel. If you cancel and subscribe again later, the price of that day applies.

Payment and invoices

Payments are taken by Polar as merchant of record, and Polar issues your invoice; taxes are worked out on the checkout page. Your invoices and card details are in Polar’s customer portal, linked from your account page. If something is wrong, write to info@kesitvideo.com.

Consumer rights

These rules do not limit your rights under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.